Join our rapidly scaling tech team as a Forward Deployed Engineer, owning the full customer lifecycle for top-tier insurance carriers. This role is pivotal in managing enterprise accounts amid surging customer demand, blending deep technical expertise with customer-facing savvy to drive deployments and scale operations. You'll collaborate directly with engineering while serving as the go-to expert for C-suite stakeholders.
Key Responsibilities:
- Own the entire customer lifecycle for enterprise insurance clients, from pre-sales demos and scoping to post-sales deployment and production.
- Act as the primary technical and commercial point of contact, driving problem-solving and navigating conversations with C-suite executives.
- Translate complex customer workflows and standard operating procedures into technical solutions using a natural language-driven platform.
- Collaborate closely with the engineering team to relay customer feedback, scope new features, and build solutions as needed.
- Take full ownership of enterprise accounts to help scale the business from a small team to 50 people.
- Contribute to building a strong foundational culture during rapid growth.
2-5 years of experience in a customer-facing technical role, such as Forward Deployed Engineer, founder, or solutions engineer.
Proven experience owning customer relationships, with enterprise relationships as a plus.
Technical undergraduate degree.
Founder-like mentality with strong ownership, drive, and customer empathy.
Technical competency to scope features and debug complex systems.
Proficiency with TypeScript.
Preferred:
Background as a former founder, founding engineer, deployment strategist, or similar.
Experience at a high-growth tech company.
Experience as a founder or at an early-stage startup, or strong desire to be a founder.
Attendance at a top-tier university.
Experience building with AI tooling or AI agents.