Join a dynamic early-stage startup as a Solutions Engineer, bridging cutting-edge document intelligence technology with enterprise customers. In this highly technical, customer-facing role, you will partner with sales teams to drive deals through technical discovery, demos, and production deployments. Your expertise will ensure customer success while collaborating with engineering teams to refine the platform based on real-world feedback.
Key Responsibilities:
- Partner closely with Account Executives throughout the sales cycle, owning technical discovery, demos, and evaluations
- Deploy and configure extraction pipelines within customer environments, supporting pilots and production rollouts
- Diagnose and resolve accuracy, latency, and infrastructure issues across distributed systems for enterprise customers
- Build internal tools and customer-facing utilities in Python to support integrations and downstream workflows
- Collaborate with ML, platform, and product teams to surface customer feedback and improve the platform
- Serve as the go-to technical expert in the sales process to drive deals forward
3-4+ years in a pre-sales Solutions Engineering or Forward Deployed Engineering role at a technical B2B company
Strong familiarity with sales processes such as MEDDIC or Command of the Message
Hands-on experience with APIs, distributed systems, and production infrastructure
Proficiency in Python for tooling, automation, and backend integrations
Customer-facing experience required; pure software engineering backgrounds without client interaction will not be considered
Adaptable with ability to build strong relationships with account executives