The Inside Sales & Project Manager serves as the primary point of contact for customers from initial inquiry through shipment of finished products. This position is responsible for reviewing customer requirements, preparing quotations, coordinating internal resources, managing project details, and ensuring a positive customer experience throughout the sales and production process.
The ideal candidate combines strong customer service skills, technical aptitude, and project coordination abilities to successfully move projects from quotation through delivery while maintaining alignment between customer expectations and manufacturing capabilities.
Customer Support & Sales
Respond to inbound customer inquiries and proactively follow up on quotations and project opportunities. Analyze customer requirements and specifications to determine appropriate product solutions. Recommend products, options, and design features that best meet customer needs. Develop accurate and timely quotations based on customer requirements and company standards. Maintain regular communication with customers regarding quote status, project updates, and delivery schedules. Build and maintain strong customer relationships through responsive and professional communication.
Project Management & Coordination
Manage customer projects from quotation through shipment. Serve as the primary liaison between customers and internal departments. Coordinate activities with Engineering, Operations, Purchasing, and Customer Service to ensure project success. Monitor project status and proactively address issues that may impact schedule, cost, or customer expectations. Coordinate freight quotes and logistics activities to support accurate costing and on-time shipment. Ensure all project requirements, specifications, and changes are communicated and documented appropriately.
Technical Review & Quoting
Review customer specifications, drawings, and technical requirements. Read and interpret CAD drawings and related engineering documents. Collaborate with Engineering and Design teams to clarify technical requirements and product configurations. Define requirements for specialty purchased materials and components needed for production. Assist in identifying cost drivers and opportunities for value-engineered solutions. Verify project details to ensure accurate quotations and order entry.
Internal Collaboration
Work closely with Operations to evaluate production schedules and manufacturing capabilities. Partner with Engineering to resolve design and specification questions. Coordinate with Purchasing and administrative support teams to obtain material and freight pricing. Participate in project review meetings and provide customer-related updates. Support continuous improvement initiatives related to quoting, order processing, and customer communications.
Other Duties
Maintain accurate customer and project records within company systems. Support sales initiatives and strategic business objectives. Perform other duties as assigned.
This is a full-time, onsite role based in Sioux Falls, SD. Compensation includes base salary plus commission. Work environment is mostly office, with travel up to 10%.
- 2-5 years of experience in inside sales, project management, customer service, manufacturing, or a related role
- Experience with technical products, industrial equipment, or custom manufacturing environments preferred
- Mechanical knowledge or construction/engineering background strongly preferred
- Must have experience selling a product (not a service)
- Associate's or Bachelor's degree in Business, Engineering Technology, Construction Management, or related field helpful but not required
- Proficiency in Microsoft Office and ERP/CRM systems
- Ability to read and interpret technical drawings and specifications
- Base salary plus commission, with on-target earnings around $100,000/year