We are looking for a Technical Project Manager with 4-8 years of experience to own customer implementations at a fast-scaling AI startup serving credit unions and community banks, taking customers from signed contract to a successful AI go-live. Until now, Customer Success Managers have handled implementations. This is the first dedicated implementation hire, so you will help build and scale the program as a new self-service platform changes how customers launch and improve their AI agents.
What will you be doing?
Running 7-10 customer implementations at once, from post-signature kickoff through go-live and a 2-4 week hypercare period.
Leading kickoffs and weekly customer meetings, managing escalations, and keeping customer and internal resources on schedule.
Managing integration timelines and phasing for core banking, online banking, lending and credit card platforms alongside Solutions Architects, Product and Customer Success.
Working with Product to track, prioritize and resolve defects and product changes found during deployments.
Building repeatable implementation playbooks from scratch, including how customers use self-service tools to keep improving their AI deployments.
Role is 5 days in-office in San Francisco with 10-20% US travel. Open to visa transfers (OPT, H1B transfers).
- Owned end-to-end deployments inside enterprise or mid-market customer environments at a B2B SaaS company
- On-site in San Francisco 5 days/week
- Willing to travel 10-20% to US customer sites
- 4-8 years as a technical project manager
- Bachelor's degree
- Uses AI productivity tools (Claude, ChatGPT)
- Can create and improve implementation processes without an established playbook
- Nice to have: deployed software to credit unions, community banks, or financial institutions
- Nice to have: familiarity with conversational, agentic, or voice AI or contact center tech
- Competitive equity
- Open to visa transfers (OPT, H1B)